Considered care.

Changing your mind

For eligible UK consumer purchases made online, you normally have 14 days after receiving the goods to tell us that you wish to cancel, and a further 14 days to return them. Your statutory rights are not limited by this policy.

For delivery outside the UK, any mandatory consumer protections that apply in your country are also preserved.

We do not offer additional voluntary returns or exchanges outside your statutory rights. You may inspect your notepad as you would in a shop. Handling beyond what is needed to inspect it may affect the amount refunded, where permitted by law.

How to request a return

Contact the house with your order reference or payment confirmation and whether you wish to cancel or report a problem. You do not need to give a reason to exercise an applicable cancellation right. We will provide return instructions.

You may cancel by email or by post using the postal contact address in our company details.

Email contact@noct.house for return instructions. Cancellation does not require approval; you may also send a cancellation notice to the customer correspondence address in our Terms under Company details. If we have not supplied a separate parcel return address, you may return goods to the registered office listed in that section. Waiting for our reply does not extend or remove your statutory cancellation and return deadlines.

You pay return postage for change-of-mind cancellations. For faulty or incorrectly supplied items, or items damaged in delivery, NOCT. covers any necessary return postage as part of the appropriate remedy.

Faulty or incorrect items

If an item arrives faulty, damaged or different from the product description, contact us so that we can arrange an appropriate remedy. This is separate from a change-of-mind return and does not reduce your statutory consumer rights.

Refunds

You may cancel your pre-order before dispatch. We refund the full amount without undue delay and within 14 days of receiving your cancellation notice; no returned item is required.

Refunds use the original payment method. For an eligible cancellation after dispatch, we refund without undue delay and within 14 days of receiving the returned item or, if earlier, proof that you sent it back, including the cost of standard delivery. Your bank or payment provider may take additional time to display the refund.

Cancellation form

You may use the following wording or another clear statement. Send it to the customer-service email on our contact page.

To Manaweave Ltd.: I give notice that I cancel my contract for the following goods: [goods]. Ordered on / received on: [date]. Order reference: [reference]. Name: [name]. Address: [address]. Date: [date].